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Original Research
Published 7 October 2026
Preventing escalation in customer service: immediate motivation and 4-week outcomes in a workplace deployment of LLM role-play training
Kazuhiro Shidara · Sho Iwasaki · Shuji Awai · Tomoe Iida · Tatsuya Yoshimura · Takahiro Yoshioka · Kyoko Shimada · Masayuki Kiriu · Takeshi Konno
Frontiers in Artificial Intelligence
doi 10.3389/frai.2026.1953650