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Original Research
Published 7 October 2026
Designing a total quality management 4.0 framework for service organizations: a plan-do-study-act based approach
Salma Elhag · Renad Alshamrani · Taghreed Alahmadi · Marwah Aljohani · Shuroq Alattas
Frontiers in Industrial Engineering
doi 10.3389/fieng.2026.1895625